O-EXTENDER

O-Extender Maintenance Plan.

A Omoda Extender Maintenance Plan covers the Manufacturer-specified parts, labour and oil required for the scheduled servicing and periodic maintenance of your Omoda vehicle. The purpose is to give you a peace of mind motoring experience with regards to the servicing and maintenance of your Omoda vehicle.

Your Omoda Extender Maintenance Plan is NOT an insurance product.

O-Extender Maintenance Plan Pricing

Premiums Inclusive of Vat

Cover Period Model Description	85,000KM -100,000KM	85,000KM-115,000KM	85,000KM-130,000KM	86,000km -145,000KM
Omoda C5 1.5T CVT (60/70 000km Service Plan)	R 39,838.00	R 45,287.00	R 54,867.00	R 63,308.00
Omoda C5 1.6T DCT (60/70 000km Service Plan)	R 39,596.00	R 47,795.00	R 56,763.00	R 65,904.00

What is covered

Listed below is the scope of cover provided by your Omoda Plan:

All routine consecutive servicing of your Omoda vehicle (on time or kilometres, whichever occurs first) covered under your Omoda Plan, in accordance with Omoda’s Manufacturer’s Service Schedules. Only the maximum amount of standard consecutive services applicable to your Omoda Plan will be covered. Your Omoda Plan excludes any extra services that may be required for low mileage Omoda vehicles on an annual basis.

Should you specify or request the use of an approved product other than that currently in use by the workshop, any additional costs occasioned thereby will be for your own account. The approval of such other products lies solely in the discretion of the Administrator.

The performance of all maintenance work on your Omoda vehicle.

The performance of maintenance repairs becoming necessary as a result of mechanical or electrical breakdown and/or normal wear and tear. The decision as to what constitutes normal wear and tear lies solely in the discretion of the Administrator. The Administrator reserves the right to repair or replace the components claimed at the most economical cost.

The supply of Omoda specified engine oil transmission oil, brake fluid, other lubricants and approved Omoda genuine replacement parts required when carrying out routine service work.

In addition, should the Omoda change servicing specifications, intervals, and/or cam belt change intervals, after the inception of your Omoda Plan, which then changes or translates into a higher servicing cost element, the Administrator reserves the right to remain liable only for the costs relevant to the service specifications and/or schedules prevalent at the time of inception of your Omoda Plan.

What is not covered

Listed below is the scope of cover not provided by your Omoda Plan

Should your Omoda vehicle have an active Inclusive Omoda Service Plan, servicing requirements covered under such Plan will not be authorised under your Omoda Extender Maintenance Plan.

Should your Omoda vehicle have an active Inclusive Omoda Warranty, the performance of repairs becoming necessary because of mechanical or electrical breakdown, covered under such Omoda Plan will not be authorised under your Omoda Extender Maintenance Plan.

Eligible Omoda Vehicles / Qualifying Criteria

For your Omoda vehicle to be covered under your Omoda Plan, it is essential that your Omoda vehicle must comply with the following:

be a passenger, 4x4 or a light commercial vehicle with a gross vehicle mass of 4 200 kg;
be Roadworthy
have a valid Omoda Manufacturer’s Warranty in place and must not be older than 5 years;
have a full-service history, as per Omoda’s Manufacturer’s specification. (No missed or late services);
must not be a taxi, an electric vehicle or hybrid vehicle, a rental vehicle, a rebuilt vehicle (Code 3), a modified vehicle (including turbo conversions) or a vehicle that is or has been used in any form of motoring competition or sport.

The Administrator reserves the right to cancel the cover offered where the above does not comply.

Effective date

Cover	Omoda Extender Maintenance Plan – Effective Dates
Omoda vehicle without an existing Inclusive Omoda Service Plan	Cover commences from date of purchase of your Omoda Plan.
Omoda vehicle with an existing Inclusive Omoda Service Plan	Cover for Maintenance items under your Omoda Plan will commence on the date of purchase of your Omoda Plan and will expire on the end date of your Omoda Plan. The Service Plan and Warranty Cover of your Omoda Plan will commence on expiry of your Inclusive Omoda Service Plan and will expire on the end date of your Omoda Plan.

Your Omoda Plan may also start earlier than indicated on the proposal form or dealer schedule depending on when your existing inclusive Omoda Service Plan expires.

Please note: Should your Omoda vehicle’s existing Inclusive Omoda Service Plan expire before the end date due to your Omoda vehicle reaching the existing Inclusive Omoda Service Plan’s kilometres first, it is your responsibility to notify the Administrator to amend your Omoda Plan start date to the expiry date of the existing Inclusive Omoda Service Plan.

Duration of cover

Your Omoda Plan will start from the start date and will run for either a set period of time (e.g. 2 years) or up to a specified number of kilometres (e.g. 45 000 km), whichever happens first - (which appear in the dealer schedule or maintenance agreement form).

The start and end kilometres determine the set number of service intervals you are covered for and will not exceed the cover period.

Please Note: Should you service your Omoda vehicle annually only the set number of service intervals chosen by you will be covered by your Omoda Plan.

Plan Payment

Your Omoda Plan is payable in advance, either in cash or to be included in the finance agreement, as concluded with your financial institution. The benefits will not apply until such time as the amount payable is received by the Administrator.

Please note that you will be allowed a 15-day grace period, from the date of the purchase of your Omoda Plan, within which you would be able to make payment for an unsuccessful payment. If no payment is received within this period, you will not be covered, and your Omoda Plan will be cancelled.

Service Requirement

Your Omoda vehicle must be serviced as per Manufacturer's specifications.
The maximum service overrun allowed will be as per Manufacturer specification.
Servicing must be carried out at an Authorised Omoda Dealer

Betterment

Where the repair requires new or exchange units, which in the opinion of the Administrator are in excess of what is necessary to repair your Omoda vehicle to the Manufacturer’s specifications, you will be liable for these additional costs. If in doubt, you should consult the Administrator.

Wear and Tear

Industry norms will be utilised as a guide to determine fair wear and tear. As a principal rule, industry norms for break replacement cycles will be used and a minimum of 75% usage must be determined before brake linings will be considered for replacement.

Normal wear and tear guidelines are approximately 30 000km for brake pads and approximately 45 000km for rear linings. Brake disc replacement will only be considered if the component is outside the Manufactures’ specification and or machine (skimming) tolerance.

Cooling off period

After your Omoda Plan purchase date, you are entitled to cancel your Omoda Plan in writing to the Administrator within 14 days after the date of receipt of your Omoda Plan wording or from the reasonably determined date on which you received your Omoda Plan wording.

All payments that you paid up to the date that the Administrator received your written notice of cancellation will be refunded to you / or the financial institution, subject to the deduction of the service-related costs of any risk cover you may have enjoyed.

Your request for cancellation will be completed no later than 31 days after the Administrator receives your cancellation notice in writing.

Cancellation

You are entitled to cancel your Omoda Plan at any time by giving the Administrator 31 days’ notice. You will be required to inform the Administrator in writing where the following conditions will apply:

Where a refund is due to you, all costs incurred, including sales costs, administration costs and paid claim costs will be deducted. The balance will be refunded on a pro-rata basis and payment will be processed within 31 days of the cancellation request.

If your Omoda Plan has been financed by a financial institution or forms part of a suspensive sale agreement, the refund will be paid to the financing institution.

Your request for cancellation will be completed by the Administrator by no later than 31 days after it receives your cancellation notice.

The Administrator, is also entitled to cancel your Omoda Plan by giving you 31 days’ notice in writing, either by post or via electronic medium (email) to your last known address, unless the following circumstances apply:

Non-payment of your Omoda Plan – subject to a 15-day grace period after non-payment,
Any material changes in the risk covered under your Omoda Plan,
results in your Omoda Plan automatically coming to an end, or
provides the Administrator with a right to end the cover under your Omoda Plan,
Where immediate termination is required by law.

Exclusions

You will not be entitled to benefits in terms of your Omoda Plan in the following circumstances:

Accidental or intentional damage to your Omoda vehicle of whatever nature;	The replacement of wear and tear items, deemed by the Administrator not to be a result of fair and normal usage, specifically but not limited to, brake lining usage and clutch wear;
Any usage and wear where it is determined to be a result of poor driver technique;	Any alteration or modification to your Omoda vehicle of whatever nature and any further or additional damage resulting from such alteration or modification;
The repair or replacement of carpets, trim, seat covers, paintwork and body panels;	The repair or replacement of any windscreen, windows, or damaged glass;
The repair or maintenance of any accessory, modification or equipment which was not fitted to your Omoda vehicle when it was originally manufactured including satellite tracking devices, anti-theft, or security devices of whatever nature;	The required daily or other regular checks with regards to maintenance such as the checking of coolant levels, lubricant levels, tyre pressures, anti- freeze additives as specified by Omoda;
The replacement or repair of any sunroofs, sunroof glass and parking systems;	The replacement of any additional components not fitted standard on your Omoda vehicle;
The replacement of any missing components on your Omoda vehicle;	The replacement or repair of tyres and rims;
The adjustment of any headlights;	Any audio equipment (including radio’s DVD players, CD players), any navigation equipment as well as trim and consoles;
Your failure to comply with your obligations of this agreement;	The replacement of Nivomat Shocks;
Non-compliance with Omoda’s servicing requirements resulting in warranty penalties and/or cancellation;	Work performed on your Omoda vehicle by persons other than an Authorised Omoda Dealer;
Your Omoda vehicle being used outside Omoda’s design intent such as competitive racing or rally events;	The use of oils, lubricants, and other additives not approved by Omoda;
Vehicle being involved in a collision;	Carrying loads exceeding your Omoda vehicle’s maximum load carrying capacity, etc.;
Rust and Corrosion;	The neglect, misuse, abuse, or improper treatment of your Omoda vehicle;
Any consequential loss or damage to your Omoda vehicle resulting from the failure of any components of the Hybrid system	Any mechanical and/or electrical failure of all hybrid system components: Lithium-ion Batteries. Wiring harness/looms. Electric motor with DC/DC converter, DC/AC inverter and controller. Generators. Control Computer.
Any other items specifically excluded by agreement between the parties.

Please Note: Notwithstanding the above your Omoda Plan specifically excludes the obtaining of fuel, engine top up oil, transmission oil, brake fluid and other lubricants and service products required between routine servicing of your Omoda vehicle.

Accidental Damage

You will not be entitled to benefits in terms of your Omoda Plan for accidental or intentional damage to your Omoda vehicle of whatever nature.

You agree that, whenever, reasonably possible, you will have all damage caused to your Omoda vehicle by collision, accident or any other loss repaired by an approved Auto Body Repairer. Prior to having any such repair work carried out, you will inform the Administrator in writing of the nature and extent of the damage or loss and of the repair proposed. The Administrator will be entitled to suspend this agreement pending receipt by the Administrator of a written report by the approved Auto Body Repairer confirming that your Omoda vehicle has been repaired to an acceptable standard. The Administrator will be entitled to inspect your Omoda vehicle before any repairs are carried out on your Omoda vehicle.

The cost of any work necessitated as a result of the improper repairs or maintenance performed by a workshop other than an approved Auto Body Repairer workshop will be paid for by you at the approved Auto Body Repairer workshop’s usual rate for such work.

Steps to follow when you want to claim:

Booking your Omoda vehicle in for a service.
You need to book your Omoda vehicle into an Authorised Omoda Dealer.
When you arrive at the Authorised Omoda Dealer, inform the service advisor that you have a Omoda Extender Maintenance Plan administered by Innovation Group Services and give them your Omoda Plan number.
You must instruct the Authorised Omoda Dealer to obtain authorisation in advance for all servicing work.

Claim administration

The Administrator will issue an authorisation number for only the applicable work portion of the job card or invoice covered by your Omoda Plan.
The Administrator will not refund or pay for any work done without its authorisation. It thus remains your responsibility to ensure that the Authorised Omoda Dealer obtains authorisation.
The invoice for the ‘’Service Only’’ portion of the work must be sent by the Authorised Omoda Dealer to the Administrator’s address as provided within 30 days of date of repair, otherwise it will not be accepted.

Payment procedure

In the case of an authorised claim, please ensure that the Authorised Omoda Dealer submits all invoice(s), signed by you, to the Administrator via email or post within 30 days after the repairs are completed, failing which the claim will not be considered, and you will be liable for the repair cost.
The service portion of the invoice(s) will be paid directly into the Authorised Omoda Dealer bank account within 30 days of receipt of the invoices(s).

Important to know

The Administrator has absolute discretion to procure and fit to your Omoda vehicle approved genuine replacement parts that it deems necessary, provided always that these are suitable for use on your Omoda vehicle.
The Administrator reserves the right to inspect your Omoda vehicle or the failure before any authorisation is given.
Any services, repairs or parts not including in your Omoda Plan will be for your own account.
If your Omoda vehicle is serviced/repaired outside the borders of South Africa, the Authorised Omoda Dealer must be on the Authorised Omoda Approved Panel.
You will not be liable for any excess payments when lodging a claim.
If your claim is rejected, you are entitled to receive a full explanation from the Administrator.

What you need to know and do

Your Omoda Plan explains various terms and conditions that you need to be aware of and comply with for your Omoda Plan to remain in force.

Do not miss your service deadline: You must take your Omoda vehicle in for a service as per Manufacturer’s requirements stipulated in your Omoda vehicles’ service manual within the Time and Kilometre Limits.

You will service your Omoda vehicle as per Manufacturer’s specifications within the time and kilometres. Failure to comply will render your Omoda Extender Maintenance Plan invalid.

Use an approved repair facility: You must only allow an Authorised Omoda Dealer to repair or service your Omoda vehicle.

Follow the claims procedure: When you take your Omoda vehicle in for a service or a repair, you must follow the prescribed claims procedure.

Upon collection of your Omoda vehicle, you need to check the work performed is to your satisfaction.

Immediately inform the Administrator should the odometer used for measuring the distance travelled by your Omoda vehicle, fail to operate, or suffer any damage in which event you, the customer, will immediately make arrangements for your Omoda vehicle to be delivered to an Authorised Omoda Dealer in order for the necessary repair work be carried out.

In the event of the odometer being inoperative or defective the Administrator will be entitled to calculate the estimated kilometres travelled by reference to the kilometres travelled by your Omoda vehicle during the period when you, the customer, used your Omoda vehicle and when the odometer was operative. The Administrator’s findings in this regard will be final.

Take care of your Omoda vehicle

Keep it in good condition: You must take all reasonable steps to keep your Omoda vehicle in good, roadworthy condition. This also means that you should drive responsibly and not misuse your Omoda vehicle.

Perform preventative maintenance on your Omoda vehicle: You must perform regular preventative maintenance on your Omoda vehicle - as per the Manufacturer’s handbook - which includes, but is not limited to, checking engine oil levels, coolant levels and tyre pressure.

Prevent additional damage: If any mechanical or electrical failure happens, you must take all reasonable steps to protect your Omoda vehicle from any further loss or damage and report it your Authorised Omoda Dealer.

Do not misuse your Omoda vehicle

No racing or rallying: You must only use your Omoda vehicle for its intended purpose.

Accurate records: You must keep an accurate record of servicing work and distances travelled by your Omoda vehicle and make such records available as required by the Authorised Omoda Dealer

Do not temper with the odometer, should it be found that the odometer had been tampered with in any way whatsoever, the Administrator will in its sole discretion be entitled to immediately terminate this agreement in accordance with clause under the “Fraud” sub-heading. Inspection

The Administrator will be entitled to inspect your Omoda vehicle to check and verify a claim relates to pre-existing damage or failures.

Important numbers

Customer care centre
Telephone: TBC Email: omodacustomercare@innovation.group

Lodging a complaint

If you are unhappy with any aspect of this agreement and wish to lodge a complaint, you can do so, either in writing or telephonically using the numbers of the Administrator stated above.

Customer Care Complaints:

Customer Care Centre: 0860 21 0007
Email: gatewayassist@innovation.group

Please note that the Administrator's complaints policy and procedure is available on the Administrator's website www.innovation.group.

If you are still not happy with the resolution, you may escalate the matter to:

MIOSA on the below contact details:
Tel: 010 590 8378
Fax: 086 630 6141
E-mail: info@miosa.co.za

National Consumer Commission (NCC)
Tel: 012 428 7000
Email: Complaints@thencc.org.za

O-Extender Warranty

Policy Description

Your Omoda Policy comprises of a Omoda Extender Warranty Policy and is valid for a period of 2 (two) years. Please note that your Omoda Policy does not cover every eventuality and it is your responsibility to understand what cover is provided for under your Omoda Policy.

Total Premium (Incl VAT)

Premium 2 Year Cover Incl PDI

O Extender warranty

R 14 800.00

Effective Date and Duration

Extended Warranty: Your cover commences on the date/kilometres on which your Omoda Manufacturer’s Warranty expires and extends or provides warranty cover for 24 (twenty-four) months with unlimited kilometres.

Additional Parts Warranty Benefit: Your cover commences on the date/kilometers (36 months or 60,000km) on which the limited parts warranty cover expires and is limited to the listed parts in the Additional Parts Warranty Benefit table below and covers the period until your Omoda Vehicle’s Manufacturer’s Warranty Expire.

Warranty Benefits

Your Omoda Policy covers the repair and/or replacement of components, specifically listed under the “Omoda Policy Benefits and Limits” section, arising from the mechanical or electrical failure during the cover period of your Omoda Policy and is subject to the terms, conditions and exclusions set out herein. All repair work must be Authorised in advance and must be carried out by an Authorised Omoda Dealer, Administrator Approved Dealer, or an Independent Service Provider.

Engine: All internal lubricated components.
Gearbox: (Manual/Automatic) All internal lubricated components (including torque converter and flex plate).
Differential: All internal lubricated components.
Differential Lock: All internal components.
Catalytic Converter/DPF (Diesel): Catalytic Converter only, DPF Diesel Particulate Filter are covered against mechanical failure only.
Transaxle: All internal lubricated components.
Transfer Box: All internal components.
Management System: Engine and transmission management control units, crankshaft sensor, camshaft sensor and lambda (O2) sensor only.
Turbo Assembly: Original Manufacturer fitted turbo charger, intercooler and superchargers only.
Over-fueling: Engine failure as a result of over-fueling.
Over-heating: Breakdown as a result of overheating.
Cambelt: Failure: Cambelt and tensioner (excluding routine maintenance).
Air Conditioner: Compressor only.
Casings: Engine block, cylinder head, gearbox, differential, drive unit, inlet and exhaust manifolds are covered in the event of damage being caused by the failure of a covered component.
Cooling System: Water pump, welsh plugs, thermostat and thermo-switch and heater radiator only.
Electronic Ignition: Distributor and coil packs.
Front-wheel Drive Unit: External drive shafts, couplings, hubs, bearings and drive flanges for 4x4 vehicles only.
Braking System: Master cylinder, servo unit, wheel cylinders and ABS control unit and all sensors. Vacuum pump on diesel Vehicles only (excluding all friction materials).
Clutch: Clutch plate, pressure plate, clutch cable, clutch fork, master and slave cylinder, release bearing, pilot bearing and flywheel are covered against mechanical failure only.
CV Joints and Drive shaft: Excluding dust covers and rubbers.
Cylinder Head Gaskets: Cylinder Head Gasket only.
Drive mechanisms: Crankshaft, camshaft, tensioners and jockey pulleys are covered in the event of mechanical failure.
Electrical Components: Alternator, starter motor, front and rear windscreen wiper motors and electric window motors, electric seat motors.
Electrical Winch: Electric motor only (applicable to 4x4 vehicles only).
Free Wheel Hubs: Complete unit (applicable to 4x4 vehicles only).
Fuel System: Mechanical and electrical fuel pumps, injectors, fuel injection control and sensor units (excluding all calibration and serviceable components and any incorrect or contaminated fuel).
Propshaft: U-joints and centre bearings.
Radiator: Engine cooling radiator only.
Steering Mechanism: All internal components of steering box or steering rack (including power steering pump).
Suspension: Upper and lower wishbones with associated ball joints, bushes and springs are covered against mechanical failure only.
Wheel Bearings: All wheel bearings are covered.
Central Locking: Pump and door actuator only.
Electrical Sunroof Motors and Convertible Roof Motors: Original Manufacturer fitted units only.
Entertainment System/DVD: LCD screen 10 or less RF modulator, digital video disc player, compact disc player and power converter (applicable only to original Manufacturer fitted units).
Viscous and Electric Fans: Engine cooling only.
GPS Navigation System: Navigation display unit, navigation control module and navigation system wiring harness (applicable only to factory fitted units).
Phone System: Charger, cradle, microphone and speakers (applicable only to original Manufacturer fitted units).
Alarms and Immobilisers: Original Manufacturer fitted units only.
Electrical Mirrors: Motor only.
Transponder Key and Ignition Lock: Original Manufacturer fitted unit only and functional failure only.
Strip and Quote: Refer to the Strip and Quote clause.
Additional Component Cover: Once off payment up to the amount specified in the “Limits of Liability” table above, to cover any motor vehicle related item or any standard services that is not covered by your Omoda Policy.
Towing: Towing charges covered in the event of a valid claim being accepted by the Administrator.
Service Assist: Once off payment up to the amount specified in the “Limits of Liability” table, to cover any motor vehicle related item.
Oils and Consumables: This includes small parts or fluids with a limited life span (These parts will only be replaced in the event of mechanical and/or electrical breakdown covered by your Omoda Policy which results in a loss of the consumables.

Additional Parts Warranty Benefits

The below listed parts, as presented in your Omoda Vehicle Manufactures Warranty with a limited warranty period, will be covered by Your Omoda Policy as an additional benefit, until your Omoda Vehicle Manufacturer’s Warranty expires.

Parts	C5
Fuel Injector	Unlimited
Brake Caliper	Unlimited
Fuel Pump	Unlimited
Starter	Unlimited
Alternator	Unlimited
Hub Bearing	Unlimited
Air-conditioner Compressor	Unlimited

Limits of Liability

Components	O Extender Warranty
Engine	Unlimited
Gearbox	Unlimited
Differential	Unlimited
Differential Lock	Unlimited
Catalytic Converter/DPF (Diesel)	Unlimited
Transaxle	Unlimited
Transfer Box	Unlimited
Management System	Unlimited
Turbo Assembly	Unlimited
Over-fueling	Unlimited
Over-heating	Unlimited
Cambelt Failure	Unlimited
Air Conditioner	Unlimited
Casings	Unlimited
Cooling System	Unlimited
Electronic Ignition	Unlimited
Front Wheel Drive Unit	Unlimited
Braking System	Unlimited
Clutch	Unlimited
CV Joints and Drive shaft	Unlimited
Cylinder Head Gasket	Unlimited
Drive Mechanism	Unlimited
Electrical Components	Unlimited
Electrical Winch	Unlimited
Free Wheel Hubs	Unlimited
Fuel System	Unlimited
Propshaft	Unlimited
Radiator	Unlimited
Steering Mechanism	Unlimited
Suspension	Unlimited
Wheel Bearings	Unlimited
Central Locking	Unlimited
Electrical Sunroof Motor	Unlimited
Entertainment System/DVD	Unlimited
Viscous and Electrical Fans	Unlimited
GPS Navigation System	Unlimited
Phone System	Unlimited
Alarms and Immobiliser	Unlimited
Electrical Mirrors	Unlimited
Transponder Key and Ignition Lock	Unlimited
Strip and Quote	R3 000
Additional Component	R3 000
Towing	R1 000
Service Assist	R1 000
Oils and Consumables	R1 000

Exclusions

Your Omoda Policy does not cover the following:

Any parts or failures not specified under the "Omoda Policy Benefits and Limits" section.
Any repairs undertaken without the prior authorisation of the Administrator.
Any damage caused by theft, hijacking, an accident, malicious damage, misuse or neglect.
Any damage resulting from the fitting of experimental units or modifications, other than those approved by Omoda.
Any standard services and service parts required during routine maintenance.
Any repairs, should it be discovered that the odometer has been disconnected or tampered with.
Any claims for repair, replacement or alterations not accompanied by a valid, fully completed and detailed VAT invoice by an Authorised Omoda Dealer, Administrator Approved Dealer or an Independent Service Provider.
Any mechanical and/or electrical failure which is recoverable under any other insurance policy.
Any loss or damage resulting from any water, foreign substances, incorrect or contaminated fuel, defective products or poor workmanship.
Any cause of breakdown, in the opinion of the Administrator acting on behalf of the Insurer, that was evident prior to the effective date of your Omoda Policy.
Any oil leaks of any nature and/or damage caused as a result thereof.
Any hoses, pipes, auxiliary belts, fan blades and CV rubber boots or dust covers.
Any re-gassing of the air conditioner.
Any taxis, rental Vehicles, Exotic Vehicles, rebuilt Vehicles (Code 3), modified Vehicles, commercial Vehicles used for transport purposes (fair paying passengers, tow trucks or motor homes) or Vehicles that are or have been used in any form of motoring competition or sport.
Any damage to tyres.
Loss or damage to accessories or spare parts.
Any damage to beading or moulding, damage involving accessories, door mouldings, plastic/vinyl/hardened rubber trim parts, window moulding, lamps of any sort or any window panel.
Any claim in terms of your Omoda Policy, unless you have complied with all your Omoda Policy terms and conditions.
Any depreciation in value arising from repairs or restoration.
Any loss or claim arising, where there is misrepresentation, non-disclosure or incorrect description of any fact or circumstance, whether in connection with your Omoda Policy or your claim in terms of your Omoda Policy.
If your Omoda Vehicle is being used for racing, rallies, speed and other contests or while your Omoda Vehicle is being used for any purpose in connection with the motor trade other than for the purpose of overhaul, upkeep or repair of your Omoda Vehicle.
A negligent, wilful or criminal act by you.

Important numbers

Customer care centre
Telephone: TBC Email: omodacustomercare@innovation.group

O-Extender Service Plan

O-Extender Service Plan.

Your Omoda Extender Maintenance Plan is NOT an insurance product.

What is covered

Listed below is the scope of cover provided by your Omoda Plan:

All routine consecutive servicing of your Omoda vehicle (on time or kilometres, whichever occurs first), will be performed in accordance with the manufacturer’s Service Schedules. Only the maximum amount of standard consecutive services applicable to your Omoda Plan will be covered. Your Omoda Plan excludes any extra services that may be required for low mileage Omoda vehicles on an annual basis.

You are covered for a specified number of consecutive services as per your Omoda Plan schedule. Any additional parts or labour required will be for your account.

Should you specify or request the use of an approved product other than that currently in use by the workshop, any additional costs occasioned thereby will be for your own account. The approval of such other product lies solely in the discretion of the Administrator.

There is a Capped Benefit of R500 per service for all wear and tear items.

Please note: Should you service your Omoda vehicle annually only the set number of consecutive services chosen by you will be covered by your Omoda Plan.

Please note: Should the manufacturer change servicing specifications, intervals, and/or cambelt change intervals after the inception of your Omoda Plan, which then change or translate into a higher servicing cost element, then the Administrator reserves the right to remain liable only for the costs relevant to the service specifications and/or schedules prevalent at the time of inception of your Omoda Plan.

Eligible Vehicles / Qualifying Criteria

For your Omoda vehicle to be covered under your Omoda Plan, it is essential that your omoda vehicle must comply with the following:

The Administrator reserves the right to cancel the cover offered where the above does not comply.

Effective date

Cover	O Extender Service Plan – Effective Dates
Omoda vehicle without an existing service Plan	Cover commences from date of purchase of your Omoda Plan.
Omoda vehicle with an existing service Plan	When the existing Omoda Plan expires.

Your Omoda Plan may also start earlier than indicated on the proposal form or dealer schedule depending on when your existing Omoda Plan expires.

Please note: Should your Omoda vehicle’s existing service expire before the end date due to your Omoda vehicle reaching the existing Omoda Plans kilometres first, it is your responsibility to notify the Administrator to amend your Omoda Plan start date to the expiry date of the existing Omoda Plan.

Duration of cover

Your Omoda Plan will start from the start date and will run for either a set period of time (e.g. 2 years) or up to a specified number of consecutive services that are indicated on the proposal form or dealer schedule.

Please Note: Should you service your vehicle annually only the set number of consecutive services chosen by you will be covered by your Omoda Plan.

Plan Payment

Please note that you will be allowed a 15-day grace period, from the date of the purchase of your Omoda Plan, within which you would be able to make payment for an unsuccessful payment. If no payment is received within this period, you will not be covered, and your Omoda Plan will be cancelled.

Service Requirement

Your omoda vehicle must be serviced as per the Manufacturer's specifications.
The maximum service overrun allowed will be as per the Manufacturer specification.
Servicing must be carried out at an Authorised Omoda Dealer

Cooling off period

All payments that you paid up to the date that the Administrator received your written notice of cancellation will be refunded to you / or the financial institution, subject to the deduction of the service-related costs of any risk cover you may have enjoyed.

Your request for cancellation will be completed no later than 31 days after the Administrator receives your cancellation notice in writing.

Non-payment of your Omoda Plan – subject to a 15-day grace period after non-payment,
Any material changes in the risk covered under your Omoda Plan,
results in your Omoda Plan automatically coming to an end, or
provides the Administrator with a right to end the cover under your Omoda Plan,
Where immediate termination is required by law.

Exclusions

You will not be entitled to benefits in terms of your Omoda Plan in the following circumstances:

Where services were undertaken without prior authorisation of the Administrator;	Services not carried out by an Authorised Omoda Dealer unless otherwise arranged with the Administrator in writing;
The cost of maintenance repairs that become necessary as a result of mechanical or electrical breakdown and/or wear and tear will not be covered by your Omoda Plan;	The breakdown of the vehicle or parts of the vehicle that are covered by the Manufacturer or supplier’s warranty at time of failure;
Any part not specified in the Manufacturer’s service schedule;	Damages arising by not servicing timeously;
If your Omoda vehicle is in any way altered from the Manufacturer’s specifications;	All maintenance items or wear and tear items that require changing at specific intervals are not covered by your Omoda Plan;
Engine diagnostics unless part of Manufacturer’s service schedule;	Damages incurred through your Omoda vehicle having been driven with insufficient engine lubricant or coolant in the radiator;
Any damage arising out of any further or additional loss of whatsoever nature including failure of, or damage to any component or part caused by the failure of a non-covered part;	Any repairs should the odometer be found to not be working, or in the opinion of the Administrator has been tampered with, altered, disconnected, or replaced without the approval of the Administrator;
The repair or replacement of any electrical wiring or immobiliser/security systems whether factory fitted or not;	The repair or replacement of any windscreen, windows, or damaged glass;
The repair or replacement of carpets, trim, seat covers, paintwork and body panels;	The required daily or other regular checks with regard to maintenance such as the checking of coolant levels, lubricant levels, tyre pressures, anti-freeze additives as specified in the Manufacturer’s specifications;
The replacement or repair of any sunroofs, sunroof glass and parking systems;	The replacement of any additional components not fitted standard on your Omoda vehicle;
The replacement of any missing components on your Omoda vehicle;	The replacement or repair of tyres and rims, including wheel alignment and wheel balancing;
The adjustment of any headlights;	Any audio equipment (including radio’s DVD players, CD players), any navigation equipment as well as trim and consoles;
The replacement and repair of any Electric windows, motors, and panels;	The replacement of batteries on electric vehicles;
The replacement of Nivomat Shocks.

Steps to follow when you want to claim:

Booking your Omoda vehicle in for a service

You need to book your Omoda vehicle into an Authorised Omoda Dealer.
When you arrive at the Authorised Omoda Dealer inform the service advisor that you have a Omoda Extender Service Plan administered by Innovation Group Services and give them your Omoda Plan number.
You must instruct the Authorised Omoda Dealer to obtain authorisation in advance for all servicing work. Should authorisation not be obtained it will result in non-payment

Claim administration

The Administrator will issue an authorisation number for only the applicable work portion of the job card or invoice covered by your Omoda Plan.
The Administrator will not refund or pay for any work done without its authorisation. It thus remains your responsibility to ensure that the Authorised Omoda Dealer obtains authorisation.
The invoice for the ‘’Service Only’’ portion of the work must be sent by the Authorised Omoda Dealer to the Administrator’s address as provided within 30 days of date of repair, otherwise it will not be accepted.

Payment procedure

In the case of an authorised claim, please ensure that the Authorised Omoda Dealer submits all invoice(s), signed by you, to the Administrator via email or post within 30 days after the repairs are completed, failing which the claim will not be considered, and you will be liable for the repair cost.
The service portion of the invoice(s) will be paid directly into the Authorised Omoda Dealer’s bank account within 30 days of receipt of the invoices(s).
It is your responsibility to settle any maintenance related items or repairs not covered by your Omoda Plan directly with the Authorised Omoda Dealer prior to leaving their

Important to know

The Administrator reserves the right to inspect your Omoda vehicle or the failure before any authorisation is given.
Any services, repairs or parts not including in your Omoda Plan will be for your own account.
If your omoda vehicle is serviced/repaired outside the borders of South Africa, the Authorised Omoda Dealer must be on the Omoda Approved Panel.
You will not be liable for any excess payments when lodging a claim.
If your claim is rejected, you are entitled to receive a full explanation from the Administrator.

What you need to know and do

Your Omoda Plan explains various terms and conditions that you need to be aware of and comply with for your Omoda Plan to remain in force.

Have your Omoda vehicle serviced

Do not miss your service deadline: You must take your Omoda vehicle in for a service as per the Manufacturer’s requirements stipulated in your Omoda vehicles’ service manual within the Time and Kilometre Limits.
Use an approved repair facility: You must only allow an Authorised Omoda Dealer to repair or service your Omoda vehicle.
Follow the claims procedure: When you take your Omoda vehicle in for a service or a repair, you must follow the prescribed claims procedure.
Upon collection of your Omoda vehicle, you need to check the work performed is to your satisfaction.
Immediately inform the Administrator should the odometer used for measuring the distance travelled by your Omoda vehicle, fail to operate, or suffer any damage in which event you, the customer, will immediately make arrangements for your Omoda vehicle to be delivered to an Authorised Omoda Dealer’s workshop in order for the necessary repair work be carried out.
In the event of the odometer being inoperative or defective the Administrator will be entitled to calculate the estimated kilometres travelled by reference to the kilometres travelled by your Omoda vehicle during the period when you, the customer, used your Omoda vehicle and when the odometer was operative.

Take care of your Omoda vehicle

Keep it in good condition: You must take all reasonable steps to keep your Omoda vehicle in good, roadworthy condition.
This also means that you should drive responsibly and not misuse your Omoda vehicle.
Perform preventative maintenance on your Omoda vehicle: You must perform regular preventative maintenance on your Omoda vehicle - as per the Manufacturer’s handbook - which includes, but is not limited to, checking engine oil levels, coolant levels and tyre pressure.
Prevent additional damage: If any mechanical or electrical failure happens, you must take all reasonable steps to protect your Omoda vehicle from any further loss or damage and report it to your Authorised Omoda Dealer.

Do not misuse your Omoda vehicle

No racing or rallying: You must only use your Omoda vehicle for its intended purpose.
Accurate records: You must keep an accurate record of servicing work and distances travelled by your Omoda vehicle and make such records available as required by the Authorised Omoda Dealer. Do not temper with the odometer, should it be found that the odometer had been tampered with in any way whatsoever, the Administrator will in its sole discretion be entitled to immediately terminate this agreement in accordance with clause under the “Fraud” sub- heading.
The Administrator will be entitled to inspect your Omoda vehicle to check and verify a claim relates to pre-existing damage or failures.

Important numbers

Customer care centre
Telephone: TBC Email: omodacustomercare@innovation.group

Lodging a complaint

If you are unhappy with any aspect of this agreement and wish to lodge a complaint, you can do so, either in writing or telephonically using the numbers of the Administrator stated above.

Customer Care Complaints:

Customer Care Centre: 0860 21 0007
Email: gatewayassist@innovation.group

Please note that the Administrator's complaints policy and procedure is available on the Administrator's website www.innovation.group.

If you are still not happy with the resolution, you may escalate the matter to:

MIOSA on the below contact details:
Tel: 010 590 8378
Fax: 086 630 6141
E-mail: info@miosa.co.za

National Consumer Commission (NCC)
Tel: 012 428 7000
Email: Complaints@thencc.org.za